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FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (2006).
SERVICE MANAGEMENT: Operations, Strategy, Information Technology (5th).
Boston:
MCGRAW-HILL.
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FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, Information Technology.
5th
Boston:
MCGRAW-HILL,
2006.
Text.
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FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, Information Technology.
5th
Boston:
MCGRAW-HILL,
2006.
Text.
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FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, Information Technology.
5th
Boston:
MCGRAW-HILL,
2006.
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