Gaya APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (2004).
SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY (4).
:
.
Gaya Chicago
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY.
4
:
,
2004.
Text.
Gaya MLA
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY.
4
:
,
2004.
Text.
Gaya Turabian
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY.
4
:
,
2004.
Print.