Gaya APA
Gronroos, Christian. (1990).
SERVICE MANAGEMENT AND MARKETING : Managing the Moments of Truth in Service Competition .
Canada:
LEXINGTON BOOKS.
Gaya Chicago
Gronroos, Christian.
SERVICE MANAGEMENT AND MARKETING : Managing the Moments of Truth in Service Competition.
Canada:
LEXINGTON BOOKS,
1990.
Text.
Gaya MLA
Gronroos, Christian.
SERVICE MANAGEMENT AND MARKETING : Managing the Moments of Truth in Service Competition.
Canada:
LEXINGTON BOOKS,
1990.
Text.
Gaya Turabian
Gronroos, Christian.
SERVICE MANAGEMENT AND MARKETING : Managing the Moments of Truth in Service Competition.
Canada:
LEXINGTON BOOKS,
1990.
Print.