Gaya APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (1994).
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG .
New York:
MCGRAW-HILL.
Gaya Chicago
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG.
New York:
MCGRAW-HILL,
1994.
Text.
Gaya MLA
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG.
New York:
MCGRAW-HILL,
1994.
Text.
Gaya Turabian
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG.
New York:
MCGRAW-HILL,
1994.
Print.