Gaya APA
Fitzsmmons, James A., FITZSIMMONS, Mona J.. (1994).
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE .
New York:
MCGRAW-HILL INTERNATIONAL BOOK COMPANY.
Gaya Chicago
Fitzsmmons, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
New York:
MCGRAW-HILL INTERNATIONAL BOOK COMPANY,
1994.
Text.
Gaya MLA
Fitzsmmons, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
New York:
MCGRAW-HILL INTERNATIONAL BOOK COMPANY,
1994.
Text.
Gaya Turabian
Fitzsmmons, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE.
New York:
MCGRAW-HILL INTERNATIONAL BOOK COMPANY,
1994.
Print.