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Tjiptono, Fandy, CHANDRA, Gregorius. (2016). SERVICE, QUALITY DAN STATISFACTION (4). Jakarta: ANDI.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY DAN STATISFACTION. 4 Jakarta: ANDI, 2016. Text.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY DAN STATISFACTION. 4 Jakarta: ANDI, 2016. Text.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY DAN STATISFACTION. 4 Jakarta: ANDI, 2016. Print.