Gaya APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (2014).
SERVICE MANAGEMENT; Operations, Strategy, Information Technology (8th).
New York:
MCGRAW-HILL.
Gaya Chicago
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT; Operations, Strategy, Information Technology.
8th
New York:
MCGRAW-HILL,
2014.
Text.
Gaya MLA
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT; Operations, Strategy, Information Technology.
8th
New York:
MCGRAW-HILL,
2014.
Text.
Gaya Turabian
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT; Operations, Strategy, Information Technology.
8th
New York:
MCGRAW-HILL,
2014.
Print.