Gaya APA
Tjiptono, Fandy. (2008).
SERVICE MANAGEMENT; Mewujudkan Layanan Prima .
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
SERVICE MANAGEMENT; Mewujudkan Layanan Prima.
Yogyakarta:
ANDI,
2008.
Text.
Gaya MLA
Tjiptono, Fandy.
SERVICE MANAGEMENT; Mewujudkan Layanan Prima.
Yogyakarta:
ANDI,
2008.
Text.
Gaya Turabian
Tjiptono, Fandy.
SERVICE MANAGEMENT; Mewujudkan Layanan Prima.
Yogyakarta:
ANDI,
2008.
Print.