Gaya APA
Tjiptono, Fandy, CHANDRA,Gregorius. (2005).
SERVICE, QUALITY AND SATISFACTION (1).
Yogyakarta:
Apress.
Gaya Chicago
Tjiptono, Fandy, CHANDRA,Gregorius.
SERVICE, QUALITY AND SATISFACTION.
1
Yogyakarta:
Apress,
2005.
Text.
Gaya MLA
Tjiptono, Fandy, CHANDRA,Gregorius.
SERVICE, QUALITY AND SATISFACTION.
1
Yogyakarta:
Apress,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy, CHANDRA,Gregorius.
SERVICE, QUALITY AND SATISFACTION.
1
Yogyakarta:
Apress,
2005.
Print.