Gaya APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (1998).
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology (2nd).
:
.
Gaya Chicago
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd
:
,
1998.
Text.
Gaya MLA
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd
:
,
1998.
Text.
Gaya Turabian
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd
:
,
1998.
Print.