Gaya APA
Tjiptono, Fandy, DIANA, Anastasia. (2003).
TOTAL QUALITY MANAGEMENT (TQM) (5).
Jakarta:
GRAMEDIA PUSTAKA UTAMA.
Gaya Chicago
Tjiptono, Fandy, DIANA, Anastasia.
TOTAL QUALITY MANAGEMENT (TQM).
5
Jakarta:
GRAMEDIA PUSTAKA UTAMA,
2003.
Text.
Gaya MLA
Tjiptono, Fandy, DIANA, Anastasia.
TOTAL QUALITY MANAGEMENT (TQM).
5
Jakarta:
GRAMEDIA PUSTAKA UTAMA,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy, DIANA, Anastasia.
TOTAL QUALITY MANAGEMENT (TQM).
5
Jakarta:
GRAMEDIA PUSTAKA UTAMA,
2003.
Print.