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HAYES, Bob E.. (1998). MEASURING CUSTOMER SATISFACTION (2nd). : .

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HAYES, Bob E.. MEASURING CUSTOMER SATISFACTION. 2nd : , 1998. Text.

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HAYES, Bob E.. MEASURING CUSTOMER SATISFACTION. 2nd : , 1998. Text.

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HAYES, Bob E.. MEASURING CUSTOMER SATISFACTION. 2nd : , 1998. Print.