Gaya APA
Lowenstein, Michael W. (1995).
CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers .
United States:
ASQ QUALIT PRESS.
Gaya Chicago
Lowenstein, Michael W.
CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers.
United States:
ASQ QUALIT PRESS,
1995.
Text.
Gaya MLA
Lowenstein, Michael W.
CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers.
United States:
ASQ QUALIT PRESS,
1995.
Text.
Gaya Turabian
Lowenstein, Michael W.
CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers.
United States:
ASQ QUALIT PRESS,
1995.
Print.