Gaya APA
Ramaswamy, Rohit. (1996).
DESIGN AND MANAGEMENT OF SERVICE PROCESS ; Keeping Customers for Life .
New York:
AT & T.
Gaya Chicago
Ramaswamy, Rohit.
DESIGN AND MANAGEMENT OF SERVICE PROCESS ; Keeping Customers for Life.
New York:
AT & T,
1996.
Text.
Gaya MLA
Ramaswamy, Rohit.
DESIGN AND MANAGEMENT OF SERVICE PROCESS ; Keeping Customers for Life.
New York:
AT & T,
1996.
Text.
Gaya Turabian
Ramaswamy, Rohit.
DESIGN AND MANAGEMENT OF SERVICE PROCESS ; Keeping Customers for Life.
New York:
AT & T,
1996.
Print.