Gaya APA
Vandermerwe, Sandra, Lovelock, Crhistopher. (1994).
COMPETING THROUGH SERVICES : Strategy and Implementation .
USA:
PRENTICE HALL.
Gaya Chicago
Vandermerwe, Sandra, Lovelock, Crhistopher.
COMPETING THROUGH SERVICES : Strategy and Implementation.
USA:
PRENTICE HALL,
1994.
Text.
Gaya MLA
Vandermerwe, Sandra, Lovelock, Crhistopher.
COMPETING THROUGH SERVICES : Strategy and Implementation.
USA:
PRENTICE HALL,
1994.
Text.
Gaya Turabian
Vandermerwe, Sandra, Lovelock, Crhistopher.
COMPETING THROUGH SERVICES : Strategy and Implementation.
USA:
PRENTICE HALL,
1994.
Print.