Gaya APA

Barnes, James G.. (2001). SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pelanggan . Yogyakarta: ANDI OFFSET.

Gaya Chicago

Barnes, James G.. SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pelanggan. Yogyakarta: ANDI OFFSET, 2001. Text.

Gaya MLA

Barnes, James G.. SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pelanggan. Yogyakarta: ANDI OFFSET, 2001. Text.

Gaya Turabian

Barnes, James G.. SECRETS OF CUSTOMER RELATIONSHIP MANAGEMENT : Rahasia Manajemen Hubungan Pelanggan. Yogyakarta: ANDI OFFSET, 2001. Print.