Gaya APA

FITZSIMMONS, James A.. (2001). SERVICE MANAGEMENT; OPERATION, STRATEGY, AND INFORMATION TECHNOLOGY + CD (3). : .

Gaya Chicago

FITZSIMMONS, James A.. SERVICE MANAGEMENT; OPERATION, STRATEGY, AND INFORMATION TECHNOLOGY + CD. 3 : , 2001. Text.

Gaya MLA

FITZSIMMONS, James A.. SERVICE MANAGEMENT; OPERATION, STRATEGY, AND INFORMATION TECHNOLOGY + CD. 3 : , 2001. Text.

Gaya Turabian

FITZSIMMONS, James A.. SERVICE MANAGEMENT; OPERATION, STRATEGY, AND INFORMATION TECHNOLOGY + CD. 3 : , 2001. Print.