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Tjiptono, Fandy, CHANDRA, Gregorius. (2019). SERVICE, QUALITY & CUSTOMER SATISFACTION (5). Yogyakarta: ANDI.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY & CUSTOMER SATISFACTION. 5 Yogyakarta: ANDI, 2019. Text.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY & CUSTOMER SATISFACTION. 5 Yogyakarta: ANDI, 2019. Text.

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Tjiptono, Fandy, CHANDRA, Gregorius. SERVICE, QUALITY & CUSTOMER SATISFACTION. 5 Yogyakarta: ANDI, 2019. Print.