Gaya APA

Tjiptono, Fandy. (2017). SERVICE MANAGEMENT; Mewujudkan Layanan Prima (3). Yogyakarta: ANDI.

Gaya Chicago

Tjiptono, Fandy. SERVICE MANAGEMENT; Mewujudkan Layanan Prima. 3 Yogyakarta: ANDI, 2017. Text.

Gaya MLA

Tjiptono, Fandy. SERVICE MANAGEMENT; Mewujudkan Layanan Prima. 3 Yogyakarta: ANDI, 2017. Text.

Gaya Turabian

Tjiptono, Fandy. SERVICE MANAGEMENT; Mewujudkan Layanan Prima. 3 Yogyakarta: ANDI, 2017. Print.