Gaya APA
ZEITHAML, Valarie A., BITNER, Mary Jo. (2018).
SERVICES MARKETING; Integrating Customer Focus Across the Firm (7th).
New York:
MCGRAW-HILL.
Gaya Chicago
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING; Integrating Customer Focus Across the Firm.
7th
New York:
MCGRAW-HILL,
2018.
Text.
Gaya MLA
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING; Integrating Customer Focus Across the Firm.
7th
New York:
MCGRAW-HILL,
2018.
Text.
Gaya Turabian
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING; Integrating Customer Focus Across the Firm.
7th
New York:
MCGRAW-HILL,
2018.
Print.