Gaya APA
ZEITHAML, Valarie A., BITNER, Mary Jo. (2006).
SERVICES MARKETING (4th).
New York:
MCGRAW-HILL.
Gaya Chicago
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING.
4th
New York:
MCGRAW-HILL,
2006.
Text.
Gaya MLA
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING.
4th
New York:
MCGRAW-HILL,
2006.
Text.
Gaya Turabian
ZEITHAML, Valarie A., BITNER, Mary Jo.
SERVICES MARKETING.
4th
New York:
MCGRAW-HILL,
2006.
Print.